Shipping policy

Shipping is available to all Canadian and U.S. addresses, with costs as follows:

- Free Shipping on all orders (Canadian and US) of US$59 or more (not applicable to Canadian Territories)

- US$6.99 flat rate shipping for all US orders under US$59.

- US$9.00 flat rate shipping for Canadian orders under US$59 (not applicable to the territories)

- Customers are responsible for any taxes, customs duties or other fees.

All orders are usually shipped within 3-5 business days. If there are any unexpected delays, you will be notified by e-mail. US orders are sent via Chit Chats Express + USPS and Canadian Orders are sent via Chit Chats Express or Canada Post. Tracking number will be provided.

We recommend leaving your need-by date in the note of your shopping cart to help us arrange the production and shipping appropriately. We do our best to accommodate to customers’ need-by dates. However, we don’t guarantee the dates of delivery because the shipping and delivery is handled by a third party.

Local pick-up is available in Ottawa. There is no shipping cost associated with this option.

Please make sure you leave the correct shipping address at the time you place the order. We don’t refund if the item(s) is lost of returned to us due to wrong shipping address left by the customer.